Privacy policy

Heroic respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website or place an order with us.

1. Information we collect

When you visit Heroic, create an account, contact us, or place an order, we may collect information such as:

• Your name
• Phone number
• Email address
• Delivery and billing address
• Order details, including products purchased
• Messages or enquiries you send to us
• Device, browser, IP address, and website-use information collected through cookies and similar technologies

We do not intentionally collect more personal information than is needed to operate our store, process orders, deliver products, and support our customers.

2. How we use your information

We use your personal information to:

• Process, confirm, and fulfil your orders
• Arrange delivery through Leopards Courier
• Contact you about your order, delivery, return, exchange, or refund
• Respond to questions and customer-support requests
• Prevent fraud, misuse, and unauthorised transactions
• Improve our website, products, and customer experience
• Meet legal, tax, accounting, and regulatory obligations
• Send marketing messages where you have agreed to receive them or where permitted by law

3. Sharing your information

We only share personal information when necessary to run our business and provide our services. This may include sharing relevant details with:

• Leopards Courier, so your order can be delivered
• Shopify and service providers that help operate our online store, payment processing, hosting, analytics, and customer support
• Government authorities, regulators, or law-enforcement agencies when required by law or to protect our legal rights

We do not sell your personal information for cash. We do not share more information with delivery partners than is reasonably needed to deliver your order.

4. Cookies and similar technologies

Our website may use cookies and similar technologies to make the site work properly, remember preferences, understand how visitors use the store, prevent fraud, and improve performance.

You can manage or block cookies through your browser settings. Please note that disabling certain cookies may affect the way our website functions.

5. Data security

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure. However, no online system or internet transmission is completely secure, and we cannot guarantee absolute security.

6. How long we keep information

We keep personal information only for as long as necessary to process orders, provide customer support, meet legal and accounting requirements, resolve disputes, and enforce our agreements.

7. Your choices and requests

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal requirements. You may also unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

8. Third-party links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. Please review their privacy policies before providing them with personal information.

9. Changes to this Privacy Policy

We may update this Privacy Policy when our business practices, services, or legal requirements change. The most current version will always be posted on our website.

10. Contact us

If you have a question, concern, or request about privacy or personal information, contact us:

Heroic
Email: heroicpkinfo@gmail.com
Phone / WhatsApp: 03232966362
Pakistan